What was the number one driver for your organization to adopt IT Service Management (ITSM)?
Improved perception of IT service delivery
 
1 (20%)
External business driver
 
0 (0%)
Compliance to regulation
 
0 (0%)
Need to drive cost efficiency
 
0 (0%)
Need for faster deployments of business capabilities
 
0 (0%)
Need for change compliance
 
0 (0%)
Need to standardize skill requirements to support IT service delivery
 
0 (0%)
Other
 
4 (80%)